Nikhil Agrawal

About Nikhil Agrawal

I am a restless soul. I want to do everything and anything that is humanly possible. Hence, I am 24 hours a day in pursuit of finding things that challenge my existence. I am also aware that I am mortal. In the limited time I have, I would like to be excellent in a few things that put a smile on my face before I go to bed. I often pat myself knowing that I have grown from a resource-constrained place. Hence, I would like to consider myself a problem solver. In the coming years, I envision working in different industries, solving problems, and creating revolutionary solutions. Meanwhile, I would like to master the tools like product roadmaps, SQL, Python, heatmaps, mindmaps, etc, that would help me achieve excellence in product and program management.I have an artistic inclination, and I believe the same thing makes me build customer empathy and master people skills for stakeholder management. To be an excellent product manager, one needs to build knowledge that goes beyond the product. My industrial experience provided infinite resources and helped me build a business sense. In the coming years, I hope to test the same knowledge and improve with every project. I like to work with teams that are willing to learn, adapt, and grow. During my engineering, I was a sponsorship organiser, which helped me build problem-solving and team-building skills. It also helped me become insensitive to results, and make a rational sense of them. In my free time, I like to watch movies, talk about life, pretend to play good sports, and eat really good food. I like to be with people whose food is the highlight of the day. I also like to pretend that I am funny. On a serious note, I crack 10L+ jokes, and at least 1 gets a good landing. I am also a storyteller, but I hide that fact from people because I want to sound cool about life, not serious. On a closing note, I hope that you visit again, and read a completely different description with newer and more enriching experiences that bring me closer to my true self.Area of Interest - Supply chain design, Process Excellence, Lean Operations, Program Management.

Experience

1. Program Manager

   Amazon

   Jan 2021 — Present · Bengaluru, IN

   Expanded Last Mile network capacity by ~40K shipments/day through launch of 15 eDSP, 8 XPT and 2 LDS stations within Q1–Q2 2025.• Led end-to-end implementation of Japan’s customer return network, benchmarking NA operations; projected $18M savings by 2026 via cross-functional collaboration (ORC, BCM, shiptech). • Consolidated Amazon India’s Seller Processing Centers (SPC), reducing 24 stations to 18 hubs in NCR; improved cross-dock utilization from 15% to 35% and enhanced operational efficiency. • Implemented ATROPS-based technical solution (SMD 2.0) eliminating 50K shipment touches at NCRU and improving delivery speed for 80K+ shipments daily. • Drove complex deep-dive analyses across warehouses (capacity utilization, attainment, exclusion zones, DEA breaks); delivered process fixes that improved attainment by 1.6%, unlocked $25M+ savings, and shaped senior leadership decisions.• Delivered 20+ strategic programs across automation, classification, and network optimization, generating $2.75M+ annualized savings.• Streamlined classification for 1M+ SKUs with 99.5% accuracy, saving 18.9 FTEs annually and institutionalizing SOPs.• Introduced predictive risk detection mechanisms, improving early issue identification by 30% and reducing escalations. • Presented KPIs and program outcomes to senior leadership, influencing strategic priorities and resource allocation.

Education

• Vellore Institute of Technology

  Bachelor’s Degree, Mechanical Engineering

  2014 — 2018