Nikhil Gurung
IT Service Delivery Manager | Transforming IT Operations | Enhancing Service Excellence | Driving Efficiency & Customer Satisfaction
- Role
- Senior Service Delivery Manager at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Nikhil Gurung
As an IT Service Delivery Manager with over 16+ years of experience, I’m dedicated to driving operational excellence and ensuring seamless, high-quality IT service delivery that aligns with business objectives. I specialize in managing and optimizing IT operations, improving customer satisfaction, and leading cross-functional teams to consistently meet and exceed SLAs, KPIs, and service expectations.My expertise spans across ITIL service management, incident resolution, change management, and vendor management. I thrive in fast-paced environments where problem-solving, process optimization, and service improvement are key to success. Whether it’s enhancing service delivery for a global client or streamlining internal processes, I bring a proactive approach to identifying challenges and delivering effective solutions.I am passionate about building strong relationships with clients and stakeholders, and I believe that transparent communication and collaboration are vital to achieving successful outcomes. My leadership philosophy focuses on fostering a high-performing, customer-centric team that delivers results and drives continuous improvement.If you’re interested in discussing how I can help optimize your IT service delivery, feel free to reach out!
Experience
Senior Service Delivery Manager
Jan 2026 — Present
Education
Kendriya Vidyalaya
Bachelor of Commerce - BCom
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.