Nikhil Chacko
Service Designer @BT Group
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WORK HISTORY
Service Designer @BT Group
Birmingham, GB
Work closely with product owners and senior stakeholders to lead the creation of service blueprints end to end and passionately represent the human perspective-Maintain all end-to-end service design activities and define the customer journey across digital and non-digital touchpoints as well as the operations, capabilities and technology needed to support it-Manage stakeholders in complex environments and take them on the experience design journey-Help identify pain points, opportunities and future paths for our business and customers
EDUCATION
Coventry University
Master of Science - MS, Industrial and Product Design
ABOUT NIKHIL CHACKO
I’m a Service Designer who enjoys untangling messy problems. I’m usually the…
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