Nikhil Teja Botcha
Programmer Analyst at Cognizant | 6x Salesforce Certified | Salesforce Apex| Salesforce LWC| Salesforce Configuration| Salesforce Ranger
- Role
- Programmer Analyst at Cognizant
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Nikhil Teja Botcha
Salesforce professional with 2+ years of experience specializing in Salesforce…
Experience
Programmer Analyst
Aug 2022 — Present
Developed and maintained an insurance portal in Salesforce, consisting of a customer portal and an agent portal. The system allowed customers to raise cases related to payment issues or insurance policies, which were then managed by agents who coordinated with the development team to resolve the issues.Ensured adherence to Salesforce best practices, leveraging technologies like Apex, Lightning Web Components (LWC), and Visualforce to deliver scalable solutions.Implemented additional functionalities based on evolving business needs, including creating new sections with customized fields and modifying existing fields to meet changing requirements.Improved resolution times for customer cases, enhanced functionality of the insurance portal through targeted updates, resulting in a more efficient issue resolution process.
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