Nikhil Tantia

WORK HISTORY

EDUCATION

ABOUT NIKHIL TANTIA

Background Summary: Having 15 Years of experience in CRM Consulting, Implementation & application support. Handled multiple global CRM implementations in India, UK, Middle Eastern regions namely UAE, Kuwait, and Qatar. Have rich experience in Higher Education, Manufacturing, Media, Real estates, Telecom & Public Sector industries. Primarily responsible for Business-Technology consulting activities such as Marketing, Sales & Services Transformation, Contact Center Optimization & Omni-Channel & Digital Enablement. Identify and deploy Marketing, Sales & Services Strategies, and Operating Models & Enabling Technologies for B2B & B2C. Key Skills: Business Process Validation, Gap Analysis and Agile Methodology. Mentor clients in extensive Process Re-Engineering. Rich Experience in Process Automation that includes but not limited to Campaign to Lead, Opportunity to Order and Order to Cash processes. An expert Change Management, Handhold Customers in Defining Business Objectives, Identifying Business Drivers and drive overall program towards the end game. Project Documentation Skills: Business Requirement Analysis, MOSCOW Analysis, Defining Project Plan and RACI Matrix, Project Traceability Matrix, Functional and Technical Specification Documentation. Prepare Smart and Interactive Training Guides for end users. Have rich understanding and hands on experience in world’s leading CRM Solution such as Microsoft Dynamics 365 for CRM, Oracle Siebel CRM, and Oracle CX - Oracle Engagement Cloud, Oracle SRM & Oracle SPM/ ICM. Having the ability to build prototypes of the application to meet unique business requirements on the go.