Nikhil Srinivas
Senior Manager - Operations at Lumos Learning India Pvt Ltd
- Role
- Senior Operations Manager at Lumos Learning India Pvt Ltd
- Location
- Mysuru, KA, IN
- LinkedIn followers
- 500 followers
About Nikhil Srinivas
Results-driven Senior Operations Manager with over 3 years of progressive experience at Lumos Learning Pvt. Ltd, specialising in operational excellence, process optimisation, and strategic leadership. Currently pursuing an MBA in Business Analytics at BITS Pilani to strengthen analytical skills. Proven track record in driving efficiency, implementing data-driven solutions, and enhancing customer satisfaction to positively impact business outcomes. Responsibilities include leading renewals, customer success initiatives, performance analysis, and workflow optimisation to support growth and operational excellence.
Experience
Senior Operations Manager
Jan 2024 — Present · Bengaluru, IN
Manage staffing schedules, adjust based on demand, and design onboarding programs for smooth customer integration- Oversee the customer support team, improve response times, service quality, and resolve escalated issues effectively- Drive product improvements through customer feedback, collaborate with development teams, and monitor the impact of changes- Boost renewal rates and customer success by analyzing trends, maintaining key client relationships, and enhancing customer satisfaction.
Education
The National Institute Of Engineering, Mysore
Bachelor of Engineering - BE, Industrial and Production Engineering
2017 — 2021
Birla Institute of Technology and Science, Pilani
Master of Business Administration - MBA, Business Analyst
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