Nikhil Soni

Sr. Operations Manager l US Mortgage - Origination | Banking and Financial Services | Transformation | Strategic Planning

Role
Sr Operations Manager at Infosys BPM
Location
Pune Division, MH, IN
LinkedIn followers
500 followers

About Nikhil Soni

A result-oriented professional with approx. 11+ years of experience in Operations and Project Management for EU Accounts Payables, Investment Banking, Banking and Financial services, Mortgage and Customer service (L1 service desk) domain. Passionate about developing and empowering People. Inspire to deliver collective results and help them grow in the process. Managing by Facts and ability to deliver results even in the most challenging and diverse business situations. A technically oriented performer, with extensive managerial and customer-facing experience in solving complex business problems. Build teams and encourages diverse feedback in complex situations to identify best solutions and achieve long-term goals. Primary role being an Operations Manager includes the following KPI\'s: Operations, Client management, Transformation/Process re-engineering, Strategic Planning, Risk, Training, Quality. Have been involved multiple times in growing deals from 2FTE’s to 90+ FTE’s

Experience

  1. Sr Operations Manager

    Infosys BPM

    Oct 2025 — Present · Pune, IN

Education

  • Govt. Autonomus College Satna

    Bachelor's Degree, Commerce

    2009 — 2011

  • Acropolis Technical Campus Indore

    Master of Business Administration (M.B.A.), Finance, Marketing

    2011 — 2013

  • Bonanza Convent Hr. Sec. School Satna (M.P.)

    12th, PCM

    2004 — 2006

Skills

  • Data Analysis
  • Team Management
  • Business Analysis
  • Crm
  • Project Management Administrator
  • Business Development
  • Mis
  • Microsoft Office
  • Microsoft Excel
  • Customer Service
  • Management

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Nikhil Soni — Sr Operations Manager at Infosys BPM in Pune Division, MH, IN | Unifers