Nikhil Singh Bisht
Quality Control Team Lead @WheelsEye
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WORK HISTORY
Quality Control Team Lead @WheelsEye
Gurugram, IN
Process Compliance & Standardization • Ensure all logistics operations (fleet movement, loading, documentation, delivery timelines) adhere to SOPs, legal regulations, and safety norms. • Regular audits across hubs and routes to maintain consistency. Data-Driven Performance Auditing • Monitor fleet performance, delivery accuracy, TAT (Turnaround Time), and damages/loss ratios. • Analyze audit findings and provide data-backed reports to management for strategic decision-making. Team Leadership & Training • Lead audit team members, assign responsibilities, and review their findings. • Train ground staff, drivers, and operations teams on quality standards, documentation accuracy, and best practices. Customer Satisfaction & Service Quality Monitoring • Audit delivery touchpoints to ensure on-time delivery, zero damage, and smooth customer experience. • Identify gaps in service quality and recommend improvements (like better tracking, faster grievance redressal). Continuous Improvement & Risk Management • Implement a feedback loop from audits to improve logistics processes (fuel efficiency, route optimization, vendor reliability). • Identify potential risks (delays, safety issues, compliance lapses) and set up preventive action plans.
EDUCATION
Kumaun University, Nainital
Bachelor of Commerce - BCom
ABOUT NIKHIL SINGH BISHT
I am a dedicated Team Lead – Quality Control (SME) with hands-on experience driving performance, improving processes, and ensuring high operational standards. My background spans multiple key functions, including marketplace operations, supply and demand management, customer relationship handling, and overall operations management.This diverse experience has helped me develop a strong understanding of end-to-end business workflows, while sharpening my ability to lead teams, maintain quality benchmarks, and deliver consistent results.I believe in ownership, continuous improvement, and building systems that support both business goals and customer satisfaction.Always learning. Always improving. Always delivering quality.
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