Nikhil Shiva

Salesforce Administrator @PNC

Pittsburgh, PA, US

Customized tab worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components to suit to the needs of the application.• Defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.• Created process builders, workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.• Created email to case, web to case(Service cloud) and routed the cases using assignment rules.• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using Visual Studio Code (VS code).• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.• Developed Visual Force Pages, Visual Force Custom Controllers Components, Lightning Components (AURA) and Lightning Web Components (LWC). • Create custom objects and fields for transactional and contractional information.• Design and Develop custom tabs, validation rules, Approval process, and Auto Response rules for automatic Business logic.• Hands-on Experience on Lighting Communities.• Worked on several visual force pages to the lightning framework.• Create workflow rules and defined related tasks, Time-Triggered task, and filed updates to implement business logic • Developed several custom reports for both standard and custom objects to give complete detail overview of Product orders and Product sales.• Involved in creating Coaching Documents, Feedback forms and Survey forms on SFDC platform for the use Retail users. • Created custom links, buttons, text areas, Email templates. • Created multiple Visualforce pages by importing HTML editor and used CSS and JavaScript for designing Visualforce pages.