Nikhil Shinde
Program Manager
- Role
- Manager at eClerx
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Nikhil Shinde
Currently work as Program Manager with Eclerx based out of Mumbai. Experience in projects based on web mining process, Data analytics, Pricing and Competitive Intelligence processing, Web Analytics & KYC ( Research, Screening, Risk analysis, Outreach, Closures) Both onboarding and Remmediation. Deploying controls using RPA ( Automated souring, data verification, Requirements completion, Quality checks per bank policies)Team management - 150 plus team members with 10 plus project for multiple clients managed with help of managers and SMEs.Looking ahead to work with challenging task, which offers ample opportunities to learn new techniques and enhance my skill set where my knowledge can be utilized. • KYC• Customer relationship management• POC for new clients• Tool improvements based on requirements• Process & Productivity improvements • Process Automation using VBA macro• SQL, stored procedures, DTS• Editing Web Mining Crawlers using VBA• Data analysis and processing, Pricing and Competitive Intelligence processing• Prepare detailed report, including charts and graphs, with user friendly access for global enterprise client• Attrition managment & Hiring SME roles
Experience
Manager
Jul 2005 — Present
We provide data analytics and customized process solutions to global enterprise clients from our offshore delivery centers in India. Our portfolio of services comprises data analytics, operations management, data audits, metrics management and reporting services. We provide service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes. We currently offer our services to clients in the financial services, and retail and manufacturing industries. Some of our largest clients in terms of revenue contribution include leading global corporations with whom we have multi-year partnerships.
Education
University of Mumbai
Graduation
Skills
- Bpo
- Vba
- Customer Relationship Management (Crm)
- Data Analysis
- Crm
- Service Delivery
- Analytics
- Business Process Outsourcing (Bpo)
- Mis
- Team Management
- Business Process Improvement
- Business Process
- Management Information Systems (Mis)
- Kyc
- Visual Basic for Applications (Vba)
- Business Intelligence
- Analysis
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