Nikhil Sharma
Customer Experience @MakeMyTrip
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WORK HISTORY
Customer Experience @MakeMyTrip
EDUCATION
NIT Jalandhar
Bachelor of Technology (B.Tech.)
SKILLS
ABOUT NIKHIL SHARMA
I build businesses from the inside out — taking ambiguous problems, creating structure, and scaling them into sustainable models. Over 9+ years, I’ve worked across strategy, operations, and customer experience in high-growth startups, partnering closely with founders and leadership teams. At Kuddle, I built the operating backbone from scratch and reshaped the business through retention, cross-sell, and sales efficiency levers. At Zoomcar, I ran programs across 32 cities — from setting up EV operations to leading the shift to a marketplace model and launching international markets. Earlier at Autoninja, I scaled our portfolio from six to thirty-two dealerships, building customer success systems that boosted adoption and post-sales revenue.What ties my journey together is a belief that tech is the strongest lever to solve business problems at scale. From fleet and partner apps to lead-scoring models and automation in client engagement, I’ve leaned on technology to deliver business impact.
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