Nikhil Sharma
Strategy | CX | Ops | Design
- Role
- Customer Experience at MakeMyTrip
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nikhil Sharma
I build businesses from the inside out — taking ambiguous problems, creating structure, and scaling them into sustainable models. Over 9+ years, I’ve worked across strategy, operations, and customer experience in high-growth startups, partnering closely with founders and leadership teams. At Kuddle, I built the operating backbone from scratch and reshaped the business through retention, cross-sell, and sales efficiency levers. At Zoomcar, I ran programs across 32 cities — from setting up EV operations to leading the shift to a marketplace model and launching international markets. Earlier at Autoninja, I scaled our portfolio from six to thirty-two dealerships, building customer success systems that boosted adoption and post-sales revenue.What ties my journey together is a belief that tech is the strongest lever to solve business problems at scale. From fleet and partner apps to lead-scoring models and automation in client engagement, I’ve leaned on technology to deliver business impact.
Experience
Customer Experience
Nov 2025 — Present
Education
NIT Jalandhar
Bachelor of Technology (B.Tech.)
2011 — 2015
Skills
- C
- C++
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Java
- Html
- Sql
- Team Management
- Programming
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