Nikhil Sharda

About Nikhil Sharda

Results driven & versatile Operations and Service Delivery Leader with over 15 years of global experience driving Operational excellence, managing large-scale projects, and leading high-performance teams across dynamic, fast paced environments. Proven track record in Project/Program management, client success and strategic execution across industries including digital marketing, event operations, and service delivery.I possess deftness in building and scaling global delivery teams, streamlining processes, and leading complex transitions and migrations with a strong focus on customer satisfaction, efficiency and innovation. Known for navigating ambiguity, managing C-level relationships, and exceeding business objectives through people leadership and execution excellence.Operational Excellence Areas-Strategic Operations Management | Global Service Delivery | Business Process OptimizationProject & Portfolio Management (Agile & Waterfall)Transition & Transformation Projects | Change ManagementClient Services & Executive Stakeholder EngagementDigital Marketing Operations | Event Lifecycle ManagementValue Stream Mapping | SLA/OKR Tracking | Governance & Risk MitigationTeam Building | Mentorship | Cross-functional CollaborationsKey Achievements-Spearheaded multiple global transitions and migrations, improving delivery timelines by +25%, while maintaining full SLA adherence and ensuring seamless knowledge transfer in high-paced environments.Built and led high-performing offshore delivery teams, driving operational excellence and delivering 98%+ client satisfaction across Fortune 500 accounts.Managed end-to-end execution of complex, high-volume event portfolios, ensuring alignment with client expectations, regional requirements, and strategic objectives.Led continuous improvement initiatives and value stream optimization, leading to measurable cost savings, productivity gains, and enhanced service delivery standards.

Experience

1. Global Operations Lead- Projects

   VML

   Feb 2016 — Present · US

   Responsible for managing global events operations and end-to-end delivery of Microsoft’s Events Service Line within the Global Demand Center (GDC). This involves overseeing onboarding, execution, and continuous improvement across multiple delivery centers and vendor ecosystems.• Lead the onboarding of new event programs and pilot initiatives into Service Delivery Hubs, ensuring alignment of project timelines, planning, and execution with Microsoft’s business priorities and infrastructure readiness.• Oversee global event operations including campaign setups, execution and issue resolution across vendor teams and hubs, ensuring timely delivery and adherence to SLAs for event requests• Drive operational efficiency by standardizing processes and implementing best practices across global teams, enhancing service quality, consistency, and scalability• Lead the development and rollout of global training programs for hubs, including SMEs, automation execution specialists, and marketing automation communities to ensure scalable service adoption• Collaborate with Microsoft stakeholders, global SMEs, and cross-functional leads to align strategic direction with delivery capabilities, supporting service migrations, platform enhancements, and operational readiness for evolving events initiatives• Serve as a subject matter expert across the GDC ecosystem for automation tools and workflows related to event execution, including platforms such as Marketo, ON24, and Microsoft Dynamics 365

Education

• Maharshi Dayanand University

  MBA, International Business

  2008 — 2010

• Delhi University

  B.COM (P), Commerce

  2003 — 2006

Skills

• Salesforce.com
• Business Development
• Digital Marketing
• Project Management
• Social Media Marketing
• Lead Generation
• Vendor Management
• Process Management
• Online Marketing
• Social Media
• Strategy
• Team Management
• Team Leadership
• Customer Relationship Management (Crm)
• Email Marketing
• Crm
• Business Process Improvement
• Business Process Outsourcing (Bpo)
• Marketing Strategy
• Online Advertising
• Communication
• Management
• Team Building
• Database Marketing
• Analytics
• Operations Management