Nikhil Setia

About Nikhil Setia

I am a customer experience and support professional with a strong track record in inbound sales, patient care coordination, and client support services. Over time, I’ve built the ability to not just resolve queries, but to turn every interaction into a value-driven experience that strengthens customer relationships and drives business impact.With experience across healthcare, e-commerce, and global service operations, I’ve had the opportunity to:Handle escalations and complaints with empathy, ensuring quick and effective resolutions.Manage inbound customer interactions with a focus on upselling, retention, and satisfaction.Act as a bridge between internal teams and external stakeholders to streamline communication and eliminate friction.Utilize CRM tools and workflow systems to track, prioritize, and resolve complex cases efficiently. Core Strengths Written & verbal communication Adaptability & resilience under pressure Problem-solving with a customer-first mindset Building trust and long-term client satisfaction Cross-functional collaboration & team contribution Career Snapshot Inbound Sales Representative | Accenture – Managing inbound customer support and sales while ensuring SLA compliance and high-quality resolutions. Patient Care Coordinator | Yogesher® – Guided medical clinics on healthcare programs, maintained CRM records, and ensured seamless onboarding & satisfaction. Customer Support Executive | Teleperformance (Amazon process) – Delivered empathetic support to Amazon sellers, handled ticket-based escalations, and maintained professional client relations.I thrive in fast-paced, customer-facing environments where every call, every ticket, and every resolution has the power to impact business outcomes. My career journey so far has shaped me into a professional who doesn’t just provide support—but creates trust, loyalty, and value at every step. Always open to learning, growing, and connecting with professionals who are as passionate about customer experience, service excellence, and relationship management as I am.

Experience

1. Inbound Sales Representative

   Accenture

   Sep 2025 — Present

   Resolved customer queries, escalations, and complaints while ensuring SLA compliance.Handled inbound support and upselling opportunities to drive customer value.Maintained accurate case logging and documentation using CRM tools.Collaborated with internal teams for smooth issue resolution and customer satisfaction.Achieved performance metrics like CSAT, AHT, and FCR while adapting to rotational shifts.Contributed as an individual team member, focusing on quality service and process improvement.

Education

• Indira Gandhi National Open University

  Bachelor of Computer Application, Computer Programming Specific Applications

  2025 — 2028

• Dav Schools Network

  High School Diploma, Medical Science

  2021 — 2023