Nikhil Saxena

About Nikhil Saxena

25 years of IT Services experience with coveted Fortune 500 employers and clients…

Experience

1. Complex Program Manager

   IBM

   Apr 2009 — Present · Pune, IN

   Setup and Execute Application Operation Command Centre for multiple clients, globally. Managed multiple clients across Telecom, Banking and Financial Services, Media, Airlines, Industrials – Cement, FMCG, and Automobiles sector. Accountable for budgeting, tracking and Financial Management for the projects. Overall accountability for all program KPIs, SLAs, and for high customer satisfaction scores. Doubled revenue in the current assignment for a new customer, from $5mn to $10mn in 12 months flat. Collaborate with stakeholders to plan and implement offshoring projects in matrix environments. Plan and manage a sustainable and successful delivery of development and application support services. Responsible for incident management, change management and problem management. Experience across different roles - Operations, Transition, Sales, Engagement Manager, Program and Account Management. Engaged with CIOs, CFOs, COOs. Program managed a P&L of $32mn. Turned around operations and delivery for a troubled airline client with an exposure of 105 team members across 110+ applications.

Education

• Science College, Gwalior

  B.Sc.

  1992 — 1995

• Jiwaji University

  MCA

  1995 — 1998

Skills

• Software Development Life Cycle (Sdlc)
• Data Warehousing
• Software Development
• Software Project Management
• Integration
• Etl
• Unix
• Business Intelligence
• Agile Methodologies
• Management
• Data Warehouse Architecture
• Project Management
• Databases
• Business Analysis
• Sdlc
• Solution Architecture
• Oracle
• Requirements Analysis
• Extract, Transform, Load (Etl)