Nikhil Samuel
Customer Success Senior Professional | Building Strong Client Relationships Through Data, Insights, and Seamless Engagement |Turning Customer Insights Into Actionable Strategies for Sustainable Success |Ex KaptureCX |
- Role
- Mid-market Customer Account Manager Ii at Nextiva
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nikhil Samuel
A customer-centric and results-driven professional, excelling in driving strategic…
Experience
Mid-market Customer Account Manager Ii
Apr 2024 — Present · Bengaluru, IN
Strengthened client relationships by delivering personalized service, proactive engagement, and tailored solutions to ensure long-term satisfaction and business retention.• Led strategic business reviews, analyzing customer data and providing actionable insights to optimize product utilization, enhancing efficiency, and increasing engagement. • Drove revenue growth by identifying opportunities, executing targeted upsell strategies, and delivering customized solutions aligned with client needs and objectives.• Championed process improvements, streamlining operations, reducing inefficiencies, and fostering seamless cross-functional collaboration for better service delivery and customer support.
Education
University of Mysore
Bachelor of Business Management (Finance), Finance
Skills
- Microsoft Excel
- Business Development
- Microsoft Office
- Microsoft Word
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