Nikhil Pawar
Operations Supervisor @Shoppers Drug Mart
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WORK HISTORY
Operations Supervisor @Shoppers Drug Mart
Vancouver, BC, CA
Supervised cashier team at Shoppers Drug Mart.2. Managed daily cash handling and reconciliation processes.3. Trained and mentored staff in customer service and sales.4. Ensured compliance with company policies and procedures.5. Resolved customer issues and inquiries efficiently.6. Monitored inventory levels and assisted in restocking.7. Collaborated with management on optimizing operational efficiency.8. Conducted regular audits to maintain accuracy in financial transactions.9. Implemented and enforced loss prevention measures.10. Contributed to team performance evaluations and goal achievement.
EDUCATION
Yorkville University
Bachelor of Business Administration - BBA
ABOUT NIKHIL PAWAR
As an experienced Operations Supervisor and Operations Professional, I bring a strong background in managing security operations, property management, and team development across a variety of dynamic industries. With a degree in Supply Chain Management (BBA), I have honed a strategic approach to operations, ensuring efficiency, safety, and exceptional service delivery. Currently serving as an Operations Supervisor at Paladin Security Group, I oversee security operations across the entire BC region, driving the execution of key performance indicators (KPIs) and ensuring seamless service delivery that aligns with client needs. I take pride in fostering strong, long-term relationships with clients, collaborating cross-functionally with field staff and management to optimize resource allocation, resolve emergencies, and implement continuous improvement initiatives. In previous roles, I have managed day-to-day operations, led training and development programs, and conducted internal audits to maintain high operational standards. I’m also experienced in risk management, implementing effective loss prevention strategies, and enhancing security systems (CCTV, access control, alarms) to ensure the safety of personnel, clients, and property. My background also includes significant experience in customer service, team leadership, and cross-functional collaboration. I have developed expertise in property management, alarm dispatching, emergency response, and conflict resolution. Whether I’m leading a security team, coordinating after-hours support, or handling complex customer inquiries, my goal is always to drive operational excellence and maintain a safe, positive environment for all stakeholders. I’m passionate about continuous learning and improvement, with a strong commitment to staying updated on industry trends, best practices, and regulatory requirements. Whether in fast-paced security environments or customer-centric roles, I’m always looking for opportunities to grow professionally and contribute to organizational success.
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