Nikhil Palan
Customer Service Specialist at Dow, EMEAI region.
- Role
- Customer Service Specialist at Dow
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Nikhil Palan
With over 12+ years of experience in Customer Service & Order-to-Cash operations…
Experience
Customer Service Specialist
Oct 2023 — Present · Navi Mumbai, IN
Executes the order entry process and manages the order fulfilment process for monomers and coatings business for middle east customers, which are typically key customers with a high degree of complexity.*Executes complex work processes through multiple systems and technology including SAP, Elemica, Dow.com & BDP Smart.*Coordination with Sales team, supply chain team and demand planning team for pricing, allocations and forecasting respectively.*Demonstrates urgency, acts promptly and quickly removes roadblocks while assessing multiple opportunities.*Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.*Coordinating with customers, transporter, freight forwarder for vessel bookings, warehouse & planning team, sharing Ocean Booking Details (OBD), Confirm on Board (COB) details with customer.*Coordination with DHL for Air freight and executes rush order.*Enabling support to customer for any quality or damage issue in transit and process CN for same.*Working with freight forwarder for originals documents
Education
Welingkar Institute of Management
Post graduate diploma in management, Marketing/Marketing Management, General
2016 — 2017
University of Mumbai
Master in commerce, Marketing/Marketing Management, General
2013 — 2015
Skills
- Sales Management
- Customer Service
- Microsoft Office
- Sales
- Marketing
- Surfing
- New Business Development
- Client Co-Ordination
- Strategic Planning
- Social Media Marketing
- Microsoft Excel
- Business Strategy
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