Nikhil P C

About Nikhil P C

Young, energetic and result oriented professional with more than 10 years of experience credited with IT Hardware and Networking Industry as Network Administrator; Expertise in Routers and Switches, Voice and Computer Hardware; Deep understanding of IT and Networking domain with focus on delivering business solutions; Persuasive communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management; highly ethical, trustworthy and discreet.• Adroit at learning new concepts quickly and communicating the ideas clearly and effectively• Adept at working in high pressure environments and achieve the stated targets • Dedicated and highly ambitious to achieve personal goals as well as the organizational goalsI am a value driven professional and believe in the maximum application of my multifaceted expertise to deliver consistent results. I would therefore like to bring my extensive track record of innovation and success to enhancing your organization’s bottom line.I am on the lookout for a challenging opportunity to utilize my abilities and skills in the best possible way in making a positive difference to the organization and my career path. I would welcome an opportunity to meet and discuss with you my candidacy in further detail. Please find my resume enclosed for your review and consideration.

Experience

1. Sr Customer Delivery Engineering Technical Leader

   Cisco

   Nov 2024 — Present · Bengaluru, IN

   Drive Automation & Innovation: Spearheaded initiatives to enhance automation and foster innovation across various projects.• Global Delivery Lead for CMS Virtual Engineer: Led the ideation & implementation of CMS Virtual Engineer, achieving a 21% incident resolution rate with zero human intervention.• Customer Transformation: Guided customers through transformative processes to optimize their operations and technology use.• Technology Adoption: Promoted and facilitated the adoption of cutting-edge technologies to improve efficiency and performance.• Monitoring Platform Roadmap: Oversaw the ideation and execution of the monitoring platform roadmap to ensure alignment with business goals.• GenAI Capabilities: Developed AI Assistant that aided CMS Engineers in troubleshooting, root cause analysis, work notes, resolution notes, and overcoming language barriers, supported by RAG helping to improve delivery efficiency by 20%. • DevOps Empowerment: Empowered DevOps teams by implementing best practices and tools to streamline workflows and enhance productivity.• Sales Interlocks for New Customer Pipeline: Partnered with sales teams to drive new customer acquisition by delivering compelling customer demos and comprehensive offer overviews.• Interlocks with CX Product Management & CX Engineering: Coordinated with Customer Experience (CX) product management & engineering to align product offerings & capabilities with customer needs.• Automation Adoption: Drove the adoption of automation technologies to reduce manual effort and increase operational efficiency.

Education

• Awh Engineering College

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

  2006 — 2010

Skills

• Red Hat Certified Engineer (Rhce)
• Troubleshooting
• Routing Protocols
• Microsoft Office
• Internet Protocol (Ip)
• Telecommunications
• Ccvp
• Management
• Vmware
• Cisco Ucs
• Quality of Service (Qos)
• Customer Escalation Management
• Networking
• Cisco Nexus
• Leadership
• Cisco Certified Internetwork Expert (Ccie)
• Cisco Ios
• Routing
• Customer Service
• Eigrp
• Cisco Call Manager
• Linux
• Cisco Systems Products
• Vmware Esx
• Microsoft Excel
• Ospf
• Internet Protocol Suite (Tcp/Ip)
• Mcitp
• Team Leadership