Nikhil Oberoi
Training and Quality Expert||Product Specialist|| LSSBB||LSSGB|| Instructional Designing.
- Role
- Training Lead at Banking
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Nikhil Oberoi
Lean Six Sigma professional with over 18 years of experience in Training & Development Managed and directed outsourced corporate learning and development company strategy and product solutions in support of a diverse range of performance improvement solutions across multiple verticals Expertise in revamping specific programs and driving departmentally focused engagements, ensuring alignment between competencies and leadership development strategies to achieve ROI and operational goals Rich experience in offering Product & Process Training, Soft Skills Training, Behavioral Skills Training and trainings on Business Development & Collection Developed training roadmaps for executives based on job-based capability requirements in-line with the organizational strategy An enterprising & effective leader with excellent motivational skills to sustain growth momentum while motivating peak individual performances
Experience
Training Lead
Jul 2023 — Present · New Delhi, IN
Managing Training and Quality for Virtual Channels.Managing Virtual Sales for Preferred, Classic and Imperia Customers.Responsible for managing NPS, C-Sat and E-SatBuilding Training & monitoring strategy connect with business teams to understand requirement, needs and tailor make interventions to meet business objectives at Zonal levelSkilling Unit Heads, Supervisors, STQMs through Workshops on functional & leadership building capabilities. Mandatory certification ensures all T&Q staff and business staff have completed their online certifications modules. Spear head key business projects with product teams and working closely with Unit TQM/STQM for post project implementation. Conducting dip checks to assess standardization and meeting of quality & training efficacies.Measuring & implementing consistent high quality of services & sales interactions and customer engagement through sample calls monitoring, and effective Feedback sessions to Unit head and STQM to ensure follow of sales & service process & implementation.Analyzing zonal customer feedback, service & sales productivity trends and design corrective approaches through training, monitoring and coaching sessions. Constructing strategies around to turnaround lagging areas and defects.To ensure strict adherence to Quality parameters in terms of relationship building, service delivery and process is maintained by all stake holders, through dip checks conducted through reviews/weekly meets on Phone or Unit visits.Analyzing various trends and opportunities, design workable solutions and measures through MIS for region. And design corrective approaches through training, monitoring and coaching sessions.
Education
Tagore International School
High School, Business/Commerce, General
2004 — 2005
Delhi University
Bachelor’s Degree, Entrepreneurship, Human Resources Management, Operations, Organization Behaviour, Strategic Manageme
2005 — 2008
Symbiosis Centre for Distance Learning
PGDHRM, Human Resources Development
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