Nikhil Modgil

About Nikhil Modgil

Data-driven Strategy and Operations Analyst with over 6 years of experience optimizing Salesforce ecosystems and driving revenue growth. Currently at Norstella, I specialize in managing the Renewal Book of Business, where I leverage SQL Salesforce, Analytical skills and Excel to streamline sales processes and maintain high data integrity.Throughout my career at HighRadius and JL Morison, I’ve focused on turning complex datasets into actionable business insights. Notable highlights include reducing customer churn by 12% through proactive Salesforce modeling and contributing to significant ARR increases through strategic pricing and revenue reconciliation. I am passionate about bridging the gap between raw data and informed executive decision-making

Experience

1. Commercial Operations Analyst - Commercial

   Norstella

   Jun 2025 — Present

   In my current role at Norstella, I leverage over 6 years of experience to optimize Salesforce ecosystems and drive commercial growth through advanced data analytics. Key Achievements :• Renewal Management: Oversee the Renewal Book of Business, including quota management, CSM assignments, and retention analysis. • Revenue Growth: Contributed to a 6% increase in ARR by developing strategic renewal pricing models and maintaining sales pipeline health. • Investor Reporting: Automated the calculation of critical metrics like Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) using SQL and BI tools for board-level presentations. • Business Insights: Lead weekly business reviews with senior management, presenting data-driven insights on sales performance, forecasting, and budget planning. • Process Optimization: Collaborated on revenue reconciliation and resource planning projects, resulting in a 16% increase in ARR by aligning contractual bookings with billing. • Contractual Analysis: Manage a comprehensive contractual repository and conduct in-depth analysis of ARR metrics, including churn and logo retention. • Technical Support: Provide technical CRM support and ensure high data integrity within Salesforce for global cross-functional teams.

Education

• Chitkara University

  Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering

• Chitkara University

  Master of Business Administration - MBA, Marketing/Marketing Management, General