Nikhil Kumar Khorwal
Solution Architect at Concentrix
- Role
- Solutions Architect at Concentrix
- Location
- North Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Nikhil Kumar Khorwal
Responding to Bids and RFPs Creation of IT pre-sales presentation /solution document on new Bid / RFPs RFP technical compliances assessment, IT SOW Submission of commercials on IT infra sizing, effort estimation, Impact Assessment • IT Solution & Infra designing for Contact Centers Footfall assessment, IOT Integration and heat map of customer optimization Connectivity design integration strategies for contact centers for clients. MPLS/P2P/Internet, Infra setup on Cisco – PA –FortiGate NextGen Firewalls / Cisco Nexus / Routers / AWS cloud/MS Azure/Cisco SD-WAN Connectivity extensions to leverage corporate services, e.g, AD/DNS/Proxy/DHCP//Antivirus/WFM Cyber security - End-user computing services, EDR, DLP, AV, Proxy, Domain, SOE Voice platform – Inhouse Avaya, Genesys, IC Dial, Cloud telephony NICE, Sprinklr & Maxcontact services. AI tools for contact centers Obeserve.AI, Polyglot etc. Proof of concept to validate the feasibility and effectiveness of proposed solutions Create solution that seamlessly interconnect with both third-party services and current client systems, ensuring efficient data transfer and operational effectiveness. Evaluate and recommend technology tools and platforms that align with the clients need and objectives. • End to End - Transformation & Transitioning of Infra platform & services Tracking and implementation of infra-activities defining scope matrix with engineering, IT Operation teams Scheduling POC’s with vendors for cloud solutions for Contact center services Creation of technical concept books – Network design, IP schema, escalation matrix
Experience
Solutions Architect
Nov 2021 — Present · IN
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