Nikhil Kumar Gupta
Aspiring Data Analyst | Tech Mahindra (Associate) | Scaler DSML Learner | Google IT Support Certified | SQL • Excel • Python • Power BI
- Role
- Associate at Tech Mahindra
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nikhil Kumar Gupta
Analyst at Circana with a background in technical support and a strong focus on…
Experience
Associate
Jun 2025 — Present
Associate –(E-commerce) Handling end-to-end customer interactions across chat, calls, and email, resolving high-volume queries while maintaining SLAs and ensuring compliance with processes. Maintaining detailed issue logs and escalation reports, supporting team leads with daily and weekly reporting. Using internal tools for ticket analysis and escalation management, while identifying recurring issues and root causes to drive process improvements. Collaborating with cross-functional teams to enhance the overall customer experience in the e-commerce domain. Currently pursuing a Data Science & Machine Learning Program (Scaler Academy) to build advanced skills in data analysis, visualization, SQL, and Python. Leveraging customer support experience as context for data storytelling, trend identification, and process optimization — with a clear goal of transitioning into a Data Analyst role.Key Skills:SQL | Python | Excel | Data Analysis | Data Visualization | Power BI | Tableau | E-commerce Operations | Customer Support | Process Improvement | Reporting & Escalation Management
Education
Panchayat Samiti College, Bargarh
Intermediate in Science, Science
Indira Gandhi National Open University
Bachelor of Commerce - BCom, Accounting
Balangir Public School, Balangir
Secondary Education
N.I.C.E.T
Diploma in Computer Application, Information Technology
Woolf
Master of Science - MS, Computer Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.