Nikhil Kumar
Domain Trainee | Finance | OTC
- Role
- Domain Trainee at Genpact
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Nikhil Kumar
Finance FP & A Professional Results-driven with 8 years of experience in global delivery…
Experience
Domain Trainee
Jun 2023 — Present · Noida, IN
My currently held work profile as Domain Trainee involves handling Service Delivery; Client Relationship Management; Team Building & People Management.•Responsible to handle Dispute Resolution Team of Ten.•Manage/resolve issues and escalations. Providing support and cover to team members. •Perform Quality check of the team of Ten and help them in reducing errors.•Process daily wires and ACH payments received from customers.•Assist in applying everyday Lockbox activities, matching payments to the correct customers account.•Research short payments, overpayments, payments missing remittances instructions•Process other various payments and cash distribution and ensure proper accounting•Monitor multiple Outlook mailboxes and Process•Independently work to resolve discrepancies with clients and departments or individuals throughout the firm.•Independently perform transactional tasks which support the compliance, planning and execution of assigned processes.• Resolve all client queries and requests coming via e-mails / Tickets within the agreed SLA.
Education
University of Delhi
Bachelor of Commerce - BCom
2012 — 2016
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