Nikhil Kotian
Director - Service Delivery Management at Sutherland Global Services | Delivering Exceptional Customer Outcomes and Operational efficiencies| Transformation Leader|
- Role
- Director - Service Delivery Management at Sutherland
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Nikhil Kotian
A vibrant and highly accomplished professional with rich experience of 26+ years in Service Delivery & Account Management, Project Management, Transition, Automations, RPA and Transformation with a Multinational company in the BPaaS/ITES sector.
Experience
Director - Service Delivery Management
Jul 2013 — Present · Mumbai, IN
Education
SYMBIOSIS INTERNATIONAL UNIVERSITY
EPGDBM, General Business Management
2008 — 2010
Ness Wadia College of Commerce
Bachelor Of Commerce, Business Administration
1990 — 1995
Savitribai Phule Pune University
Master In Commerce, Business Administration
1995 — 1997
Skills
- Bpo
- Cost Management
- Service Delivery
- Transition Management
- Team Management
- Global Client Management
- Sla
- Hosting Events
- Strategic Planning
- Quality Management
- Operations Management
- Outsourcing
- Project Management
- Process Improvement
- Business Process Improvement
- Event Management
- Process Excellence
- Mis
- Employee Engagement
- Retention Management
- Operational Excellence
- Leadership
- Travel Management
- Process Management
- Performance Management
- Management
- Operational Risk Management
- Business Process
- Business Process Re-Engineering
- Six Sigma
- Lean Management
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