Nikhil Kabra
IT Analyst @Tata Consultancy Services
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WORK HISTORY
IT Analyst @Tata Consultancy Services
Pune, IN
Worked as a Network Engineer to provide support (NOC) team for Abbott Project•Presenting SyncUP call in front of the customer.•Troubleshooting incidents (Tickets) like BGP peer state, Utilization, Circuit down, OSPF state change, Zscaler, Status router interface etc.•Coordinating with various service providers like AT & T, China Telecom, Expereo, Comcast, TATA communications for circuit down, packet loss, latency issue• Provide end to end support to the users for any network related issue•Planning and scheduling Network downtime for various upgrade and maintenance activity•Raising change request in SNOW for changing or upgrading network configuration.Performing DNS changes (Creation and upgrading of A Record, Host Record, PTR record).•Monitoring link status of Network devices and providing immediate support when services are impacted•Experience in Zscaler, Routing/Switching•Monitoring the entire infrastructure network via network Logic Monitor network monitoring tool for major and critical network related alerts and providing support to reduce the fault alerts.•Experience in Service Now, Zscaler (end point security) routing/switching, and Access Point
ABOUT NIKHIL KABRA
Troubleshooting issues for IZO SDWAN as well as non IZO SDWAN customer between PE to CE routers. Coordinating with customer for any physical level issues residing at customer end. Responding to proactive and reactive issues and maintain resolving the issue into mentioned TAT. Troubleshooting Link down, Link flapping, Latency, packet loss, slow speed over Links. Checking switch configuration, duplex setting. Give remote Support to field engineers. Handling and Resolved Servicing affecting tickets and Non service affecting tickets. Do first level troubleshooting with the customer about different modem, MUX, P
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