Nikhil John

About Nikhil John

Software Consulting | IT Operations | International LogisticsI am an experienced IT professional specializing in IT department management and consulting within the international logistics sector. With a proven track record in the information technology and gaming industry, I bring a diverse range of skills and expertise to the table.Skills: Information Systems | Technical Architecture | Customer Service | Software Consulting Throughout my career, I have honed my skills in information systems, event planning, customer service, and marketing. I am well-versed in working with POS, PMS, and CMS systems such as InfoGenesis, LMS, and Oasis. These technical proficiencies have empowered me to deliver efficient and effective solutions in support of organizational objectives.Education: Hospitality Management Degree with a Focus on GamingI hold a degree in Hospitality Management with a specialization in gaming from the University of Nevada-Las Vegas. This educational background has provided me with a strong foundation in both the technical and strategic aspects of the industry, enabling me to navigate complex challenges with ease.If you are seeking an IT professional with a proven track record in IT department management and a strong background in the logistics and gaming sectors, I would be delighted to connect. Let\'s explore how we can collaborate to drive success in your organization.Feel free to reach out and connect. I look forward to engaging in meaningful discussions and exploring potential opportunities.

Experience

1. Technical Consultant - Enterprise Service Engineer

   Infor

   May 2019 — Present · US

   The Service Engineer is primarily responsible for all planning, technical, communication, documentation, and maintenance tasks associated with the implementation of system interfaces for the Infor products in the field.• Responsible for 1,300+ E2E remote installation of all interface applications (device-based, application, HTNG, iSeries, credit cards etc.)• Scope, validate, & architect 250+ new app solutions and system concept proof, with client apps, infrastructure, & security stakeholders• Oversees the installation, configuration, & support for over financial and hospitality customer solutions, internally & externally.• Engaged in 125+ pre-sales calls to assess solution feasibility, gather system requirements, & foster relationships as the primary engineering contact.• Achieved certification for 20+ third-party vendor applications ensuring PCI Compliance and system compatibility, executing UAT testing and meticulously documenting any malfunctions.• Facilitated weekly direct feedback sessions with 500+ customers, enabling Infor tech teams to develop technical action plans, enhance product features, or promptly address blocking issues.• Contributed to knowledge sharing initiatives by creating over 20 solution documents, actively participating in various technical communities, and developing automated self-help solutions.

Education

• University of Nevada-Las Vegas

  Bachelor of Science - BS

  2016

Skills

• Sql
• Event Planning
• Microsoft Word
• Salesforce
• Property Management Systems
• Inventory Management
• Data Analysis
• Ibm Iseries
• Microsoft Office
• Microsoft Sql Server
• Food & Beverage
• Customer Service
• Vmware
• Microsoft Excel
• Point of Sale (Pos) Systems
• Social Media
• Event Management
• Information Technology
• Time Management
• Hospitality Management
• Software Consulting