Nikhil Jadhav

Client Servicing Manager @ICICI Lombard

Navi Mumbai, IN

Answering customer\'s queries and escalations via Email, and Calls providing the right information. Answering or making outbound emails to customers to learn about and address their needs, complaints, or other issues with products or services.Excellent verbal and written communication skills maintaining TAT at all time. Handling queries and escalation from social media.Process customer query/request/complaint in a timely and comprehensive manner to ensure customer satisfaction.Aim at first time resolution at every interaction.Maintaining customer\'s satisfaction with forward thinking strategies focused on addressing customer needs and resolving concern.Improving customer\'s satisfaction rating by addressing issues and fostering timely resolution.Resolve customer queries and complains in a professional and courteous manner. Actively reading customer\'s requests confirming full understanding beforeaddressing concern.Used critical thinking to break down problems, evaluate solution and decisions making.Delivered exceptional level of service to each customer by understanding their concerns and answering queries.Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

University of Mumbai

Bsc computer science