Nikhil Iyer
Transformative leader in Customer Experience Innovation & Offshore delivery
- Role
- Managing Director at Deloitte Digital
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Nikhil Iyer
With over two decades expertise in launching and optimizing offshore delivery centers for startups and growth enterprises, I specialize in crafting exceptional customer journeys that seamlessly integrate cutting-edge technology. I leverage my ability to develop compelling market identification and sales strategies while ensuring the implementation of effective operational models that drive profitability. A leader characterized by a strong focus on people, empowering teams to innovate and excel harnessing the power of Generative AI to enhance processes, streamline workflows, and elevate storytelling.
Experience
Managing Director
Nov 2021 — Present · Chennai, IN
Education
St. John's English School and Junior College
HSC, Commerce
1996 — 1998
University of Madras
B.SC, Hotel and Catering Management
1999 — 2002
Skills
- Talent Acquisition
- Talent Management
- Process Management
- Human Resources
- Service Delivery
- Business Analysis
- Start-Ups
- Team Leadership
- Management
- Team Building
- Training
- Process Improvement
- Business Development
- Call Centers
- Transition Management
- Banking
- Team Management
- Vendor Management
- Leadership
- P&L Management
- Project Planning
- Strategic Planning
- Business Process Improvement
- Outsourcing
- Continuous Improvement
- Project Management
- Account Management
- Change Management
- Performance Management
- Crm
- Operations Management
- Offshoring
- Mis
- Employee Engagement
- Recruiting
- Sourcing
- Business Continuity Planning
- Business Process
- Business Process Mapping
- Resource Management
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