Nikhil Israni

Experience

1. Lead Associate

   WNS

   Mar 2024 — Present · IN

   Lead and manage a team of associates responsible for Accounts Receivable processes within the Order to Cash cycle.Oversee day-to-day operations, ensuring adherence to established procedures and standards to meet client SLAs and KPIs.Develop and implement strategies to optimize cash flow, reduce DSO (Days Sales Outstanding), and minimize bad debt risks.Act as a subject matter expert in AR processes, providing guidance and support to team members, resolving complex issues, and escalating as necessary.Collaborate with cross-functional teams to identify process improvement opportunities and drive initiatives to enhance efficiency and effectiveness.Conduct regular performance reviews, provide coaching and feedback, and identify training needs to support the professional development of team members.Foster a positive team culture focused on collaboration, innovation, and continuous improvement.Skills and Qualifications:Extensive experience in Order to Cash (OTC) cycle management with a specialization in Accounts Receivable (AR) processes.Strong leadership skills with the ability to inspire, motivate, and empower team members to achieve goals and deliver results.Excellent communication and interpersonal skills, with the ability to effectively interact with clients, stakeholders, and team members at all levels.Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions to improve performance.Proven ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and accuracy.Proficiency in using OTC tools and ERP systems (e.g, SAP, Oracle) to manage AR processes effectively.