Nikhil Injeti
Associate Director - Software Product Engineering Operations Leader @Eli Lilly and Company
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WORK HISTORY
Associate Director - Software Product Engineering Operations Leader @Eli Lilly and Company
Austin, TX, US
EDUCATION
San José State University
Master of Science
University of Wolverhampton
Bachelor's
SKILLS
ABOUT NIKHIL INJETI
Seasoned Technology Operations Leader with deep expertise in IT Service Management, Reliability Engineering, ServiceDelivery, and Management Consulting, combined with a proven track record in Program Management. Extensive experience in building and scaling near-shore and offshore, high performing globally distributed 24x7 Support Engineering Teams. Adept in Cloud Computing environments, with a customer-obsessed and data-driven approach that drives operational efficiency and excellence in Customer Success Metrics and satisfaction. Spearheading Critical IncidentManagement and Escalations for mission-critical Applications and Systems. Effectively drives cross-functional initiatives and continuous improvements across Product, Engineering, Business, and Support functions by fostering high-impact relationships with both internal and external customers
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