Nikhil H Rao
Versatile Professional | ITIL® 4 Certified | Client Services | Project Coordination | Request & Process Management Specialist | GCP & Mobile Services | Driving Continuous Improvement @ UnifyCX
- Role
- Senior Executive at UnifyCX
- Location
- Mangaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nikhil H Rao
As an IT professional with over seven years of experience in customer support and service delivery, I specialize in request and process management, ensuring seamless operations for clients across EMEA, AMER, and APAC regions.Currently part of the Customer Success team at UnifyCX, I support strategic accounts with a strong focus on ticketing systems, client coordination, and continuous process improvement. My experience handling diverse and complex customer needs has helped me consistently deliver high satisfaction scores and maintain strong client relationships.I take pride in my ability to communicate effectively with global stakeholders, align on goals, and drive results through collaboration and clear execution. I approach every request and challenge with a solutions-first mindset, balancing attention to detail with a focus on the bigger picture.My goal is to continue evolving as a professional, contribute to the growth of my team and organization, and create meaningful impact—one process, one project, and one client interaction at a time.
Experience
Senior Executive
Apr 2026 — Present · Mangaluru, IN
Education
Sahyadri College of Engineering & Management
BE - Bachelor of Engineering, Electronics and Communications Engineering
2012 — 2017
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