Nikhil Goverdhan

About Nikhil Goverdhan

Senior Product Leader with 16+ years transforming complex industries—from connecting travelers at feet to powering global commerce at Amazon.I specialize in building 0→1 platforms in high-stakes, regulated environments (Aviation, Telecom, Fintech). From optimizing in-flight connectivity to orchestrating global payments, I bridge complex backend infrastructure with seamless UX, driving results through rigorous experimentation and strategic and data-driven narratives (PRFAQs, 6-pagers)Leadership & Team Building:I don\'t just build products; I build high-performing teams. At Gogo, I directly managed and mentored a team of four Product Managers for four years, driving the roadmap for a $420 million business line. I have spent the last decade leading agile squads and cross-functional pods (Engineering, Design, Data Science) to deliver mission-critical software.Core Domain Expertise:Travel & Telecom: transformed In-Flight Connectivity (IFC) from a utility into a $100M+ revenue ecosystem, partnering with Delta, T-Mobile, and Google.Fintech & Commerce: Scale global payment orchestration that enabled partners and merchants to grow (PaaS, Wallets, Agentic Commerce), Fintech & PSP Integrations, and AI-driven risk models at Amazon, reducing bad debt by $95M+. Additionally, optimized subscription lifecycles, churn reduction, and global dunning strategies for high-volume servicesPlatform Strategy (PaaS): Pivoted closed proprietary systems into open platforms that enable partners to build bespoke experiences.I am passionate about mentoring the next generation of product talent and solving \"impossible\" problems at the intersection of physical infrastructure and digital experience.

Experience

1. Technical Product Lead, Global Payments and Subscription Tech

   Amazon

   Oct 2020 — Present · Seattle, WA, US

   Scope: Leading strategy for Prime Video’s global subscriptions and Amazon Pay’s merchant ecosystem.Prime Video: Payments & Subscription Management• Risk Mitigation & AI Strategy: Directed the development of ML-driven risk models to identify regional abuse patterns; reduced bad debt by $95M+ and improved legitimate customer retention by 20%.• Global Renewals: Managed the end-to-end signup and renewal journey across 200+ regions and local currencies, optimizing payment success rates on living room devices (Fire TV, Apple TV).• Operational Rigor: Established experimentation frameworks that increased decision-making velocity by 16% and experimentation efficiency by 12%.Amazon Pay: Wallet Ecosystems and Merchant Enablement• Ecosystem Growth: Redefined the global wallet architecture, launching a new enablement model that reduced merchant integration complexity by ~63-74%, significantly accelerating onboarding speed.• Agentic and Voice Commerce: Built a platform that enables customers to make purchases using voice commands on Alexa (e.g,\"Pay for Gas\",\"Utility Bill Pay\", and \"Donations\"), driving a 2.2% conversion lift and opening new revenue channels for 3rd-party merchants.• Abuse Mitigation: Reduced merchant abuse complaints by 30bps MoM and cut manual investigation overhead by 14% through automated enforcement models.

Education

• University of Cincinnati Carl H. Lindner College of Business

  MBA, Business Administration

  2007 — 2008

• Nagpur University

  Bachelor of Engineering, Electronics Engineering

  2001 — 2005