Nikhil Goel
Associate Director - Citizen & Business services
- Role
- Associate Director at PwC India
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Nikhil Goel
Professional Experience of 13 Years in Project Governance, Enterprise Service Management, Service Desk Consulting, ServiceNow, IT Governance & SDI Assessment with MBA in Systems from Institute of Management & Technology, Ghaziabad. Worked with multiple Organizations across domain in different geographies- Asia, Europe and Africa on IT Service Delivery, ITIL assessment, end to end implementation of ISO standard, Service Desk Assessment based on European Foundation Quality Model and ServiceNow Project Management with ITSM, CSM module exposure. Industry experience in Pre-Sales, Auditing, Compliance & Service Excellence. My team & I have successfully executed various consulting assignments as well as managed large complex IT Service Delivery Projects in India and Internationally for several Fortune 500 companies.Specialties: ITIL, ISO IT Infrastructure Project Management, ServiceNow, Enterprise Service Management Consulting, Project Delivery, Customer Experience Management, Vendor Management & People Management.
Experience
Associate Director
Apr 2023 — Present · IN
Education
Institute of Management Technology, Ghaziabad
PGDM
2011 — 2012
INSTITUTE OF TECHNOLOGY AND SCIENCE, MOHAN NAGAR, GHAZIABAD
Bachelor's degree
2007 — 2010
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