Nikhil Garg

Airline & Travel IT | 17+ yrs | NDC & Modern Retailing | GDS • PSS • Travel Distribution | Delivering Digital Transformation, Revenue Growth & Seamless Customer Experience

Role
Senior Manager Modern Airline Retailing at Air India Limited
Location
Gurugram, IN
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Nikhil Garg

With nearly 11 months as Senior Manager Modern Airline Retailing at Air India, I specialize in designing and deploying NDC API frameworks to enhance airline content distribution globally. My role involves onboarding partners, collaborating with cross-functional teams, and driving adoption of modern distribution channels. Skills in API management, integration, and product lifecycle management have been pivotal to improving partner integration efficiency and expanding global reach. Airline & Travel Technology expert with 17+ years of experience delivering innovative solutions across Airline & Travel Distribution, NDC, PSS, GDS platforms, and project & product management to align technology with business goals. My expertise lies in Airline PSS, modern airline retailing and digital e-commerce, helping airlines and travel companies unlock new revenue streams, optimize distribution, and elevate customer experience. Over the course of my career, I have led cross-functional teams and large-scale IT programs, successfully modernizing legacy platforms, integrating complex distribution systems, and driving product innovations that align technology with business strategy. I have a consistent track record of delivering projects on time and within budget while enabling measurable business outcomes. Core Expertise: • Airline Distribution: NDC, PSS, GDS, Fares, Ancillary & Retailing • GDS & Travel Distribution • Digital E-commerce & Product Management • IT Project Leadership & Service Delivery • Technology Strategy & Business Process Consulting What drives me is the opportunity to bridge technology and business, enabling airlines and travel companies to become more agile, customer-centric, and profitable in a rapidly evolving market.

Experience

  1. Senior Manager Modern Airline Retailing

    Air India Limited

    Nov 2024 — Present · Gurugram, IN

Education

  • Delhi University

    Bachelor's degree

    2004 — 2007

  • IATA Training

    IATA/UFTAA Travel and Tourism Consultant Diploma (level-II)

    2008 — 2008

  • Delhi University

    Postgraduate Degree

    2007 — 2009

  • Central Board of Secondary Education

    High School Diploma

    2003 — 2004

  • IATA Training

    IATA-UFFTA Consultant course (level 2)

    2008 — 2008

  • IATA Training

    IATA-UFTAA Foundation & EBT Course (level 1)

    2007 — 2007

Skills

  • Amadeus Gds
  • Refunds
  • Ticketing
  • Travel Management
  • Web Services
  • E-Commerce
  • Account Management
  • Xml
  • Business Strategy
  • Online Travel
  • Reservation
  • Fares

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Nikhil Garg — Senior Manager Modern Airline Retailing at Air India Limited in Gurugram, IN | Unifers