Nikhil Garg
Airline & Travel IT | 17+ yrs | NDC & Modern Retailing | GDS • PSS • Travel Distribution | Delivering Digital Transformation, Revenue Growth & Seamless Customer Experience
- Role
- Senior Manager Modern Airline Retailing at Air India Limited
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Nikhil Garg
With nearly 11 months as Senior Manager Modern Airline Retailing at Air India, I specialize in designing and deploying NDC API frameworks to enhance airline content distribution globally. My role involves onboarding partners, collaborating with cross-functional teams, and driving adoption of modern distribution channels. Skills in API management, integration, and product lifecycle management have been pivotal to improving partner integration efficiency and expanding global reach. Airline & Travel Technology expert with 17+ years of experience delivering innovative solutions across Airline & Travel Distribution, NDC, PSS, GDS platforms, and project & product management to align technology with business goals. My expertise lies in Airline PSS, modern airline retailing and digital e-commerce, helping airlines and travel companies unlock new revenue streams, optimize distribution, and elevate customer experience. Over the course of my career, I have led cross-functional teams and large-scale IT programs, successfully modernizing legacy platforms, integrating complex distribution systems, and driving product innovations that align technology with business strategy. I have a consistent track record of delivering projects on time and within budget while enabling measurable business outcomes. Core Expertise: • Airline Distribution: NDC, PSS, GDS, Fares, Ancillary & Retailing • GDS & Travel Distribution • Digital E-commerce & Product Management • IT Project Leadership & Service Delivery • Technology Strategy & Business Process Consulting What drives me is the opportunity to bridge technology and business, enabling airlines and travel companies to become more agile, customer-centric, and profitable in a rapidly evolving market.
Experience
Senior Manager Modern Airline Retailing
Nov 2024 — Present · Gurugram, IN
Education
Delhi University
Bachelor's degree
2004 — 2007
IATA Training
IATA/UFTAA Travel and Tourism Consultant Diploma (level-II)
2008 — 2008
Delhi University
Postgraduate Degree
2007 — 2009
Central Board of Secondary Education
High School Diploma
2003 — 2004
IATA Training
IATA-UFFTA Consultant course (level 2)
2008 — 2008
IATA Training
IATA-UFTAA Foundation & EBT Course (level 1)
2007 — 2007
Skills
- Amadeus Gds
- Refunds
- Ticketing
- Travel Management
- Web Services
- E-Commerce
- Account Management
- Xml
- Business Strategy
- Online Travel
- Reservation
- Fares
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