Nikhil Dwivedi
ॐ Software Assistance Engineer | Active Listener | Automation | Scripting | Problem Solver
- Role
- Customer Support Specialist Ii at Chainalysis
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Nikhil Dwivedi
As a Customer Support Specialist at Chainalysis, I provide hands-on, global support to…
Experience
Customer Support Specialist Ii
Oct 2024 — Present · Work from home, US
Provide global B2B and B2G customer support across the Chainalysis product suite, assisting customers via email, chat, and calls.• Troubleshoot and resolve technical issues using tools like Postman, Humio, and Redash (SQL) to maintain product functionality and user satisfaction.• Collaborate with cross-functional teams to address product feedback, report bugs, and submit feature requests, driving continuous product improvement.• Develop and manage documentation for the global support team, enhancing efficiency and knowledge sharing within the organization.• Engage in incident management, overseeing issue resolution and timely updates to stakeholders.• Handle project management tasks, supporting process improvements and operational enhancements across the support team.
Education
Sacred Heart Convent School
10
2014 — 2015
Indian Institute of Management, Indore
Certification in Project Management
2024 — 2025
Lakshmi Narain College of Technology, Kalchuri Nagar, Raisen Road, Post Klua, Bhopal-462021
Bachelor of Technology - BTech
2017 — 2021
Umadatt S. Higher Secondary School
12
2016 — 2017
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