Nikhil Chhabra
Client Services Manager @PRATHAM Test Prep
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WORK HISTORY
Client Services Manager @PRATHAM Test Prep
Delhi, IN
Handling Post Sales Services of STP Business & Abroad Education.• Ensure all students are connected on Welcome Calls to cross verify the Information entered in System & to generate References for the Sales Team.• Grievance/Issues handling sent by students/parents through Online Portal in 48 Hours• Distribution and Intend of Books at the Center & Regional Level• Instalment Collections on due dates & meet the monthly target of Fees Collection. • Ensure the efficient conduct of Mentorships & sharing feedback with Students/Parents• To initiate formation of New Processes to further smoother functioning.• Involved in all Tech related Innovations & adhere them in the system• Creating Form Filling Videos to be uploaded on Students Portal & on Company\'s Youtube Channel• Involved in preparing Students for Interviews Rounds in College• DayBook Handling- Ensure the payment collected needs to be settled with Accounts Team in 48 Hours
EDUCATION
Dr. B. R. Ambedkar University, Agra
Bachelor's degree
ANDHRA ASSOCIATION SCHOOL - India
10th
ANDHRA ASSOCIATION SCHOOL - India
12th Standard
ABOUT NIKHIL CHHABRA
Customer Service Professional offering 14 years of experience in Complaint/Escalation…
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