Nikhil Bhangale

About Nikhil Bhangale

Introduction Dedicated professional with 15+ yrs. expertise in process…

Experience

1. Sr Manager- Operational Excellence

   Marsh McLennan

   Aug 2022 — Present · Mumbai, IN

   Work Experience Organization Name : Marsh & McLennan companies Duration: Aug 2022 to till dateLocation : MumbaiDepartment : Global Client InsightsDesignation : Sr Manager Role Objective : Process excellence and continuous improvement for clientsProject 1: AI-Powered Dashboard SummariesAchievements • Prototyped an AI-powered solution for automated dashboard insights generation using LLaMA 3.2-1B and ChatGPT-3.5.• Visualized key findings and AI-generated summaries through an interactive Streamlit application for enhanced user experience.Project 2 Developing Unified Qlik sense dashboard to generate data analytics from multiple sources of contact centre data.Achievements • Collaborate & brainstorm with the relevant stakeholders to list needs and requirements of data.• Created a POC on UAT server with the all the required data visualizations & data correlations, so as leaders can access the required data without any hassle.Project 3 Created playbook of improvement opportunities for contact centre’s which were presented to leadership of the US, Europe & pacific contact centre.Achievements • Playbook includes projects based on metrics such as AHT, Occupancy, Shrinkage, call volume • Co-ordinating with contact centre operations leaders and form a project plan to implement playbook solutions across their respective vertical.

Skills

• Erp
• Crm
• Analytical Skills
• Sap Erp
• Business Analysis
• Competitive Analysis
• Inventory Management
• Tableau
• Operations Management
• Systems Analysis
• Team Management
• Business Strategy
• Supply Chain Management
• Product Management
• 5s
• Supply Chain
• Management
• Spotfire
• Warehousing
• Purchase Management
• Logistics
• Vendor Management