Nikhil Bhalla
Director Operations
- Role
- Director of Operations at Shivelight Hospitality
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Nikhil Bhalla
CRM professional with 27+ years of rich experience in strategic planning and hands-on implementation in: Health & Nutrition, Edtech, BPO (Technical support, Collections, Sales & Customer service), Loyalty Program, Customer Relationship Management, Customer Acquisition Program, Direct & Database Marketing Campaigns, Management, Telemarketing Inbound/Outbound, Call Center Operations. Proactive trouble shooter who can identify training related issues, formulate strategic plans, initiate changes and implement new processes in challenging and diverse environment. Definitive strengths in improving Customer service, Sales, developing feedback mechanisms to identify errors and retain staff. Strengths include strong inter-personal and corporate communication skills, analytical bent of mind, leadership capabilities and an ability to function efficiently in a multi-cultural work environment which requires adapting to change and new learning. Hands-on experience in setting up and managing multi-process Operation streams in challenging startup environment. Expertise in adapting to meet business needs, structured course delivery and continual process improvement to increase quality of service delivery.Skills Synopsis: All aspects of Operations handling, direction and supervision for performance delivery activities. Demonstrated ability to identify, select, recruit, training and building team to suit Business objectives. Active participation in Business Development & Sales engagements.Areas of Expertise: • Process Optimization • Multi-process Training delivery and management• Startup Operations• Operational and Strategic planning• Cost Reduction• Pre-Sales & Post-Sales (B2B & B2C)• Customer / Client Relations
Experience
Director of Operations
Sep 2017 — Present · New Delhi, IN
Education
Delhi University
B. Com, Business/Commerce, General
1997 — 2000
Fr. Agnel School
High School Diploma, Business/Commerce, General
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