Nikhil Aggarwal

Assistant Manager - Operations @Meesho

Bengaluru, IN

Currently working as Assistant Manager (Operations) for Fulfillment & Experience Team.Key Roles & Responsibilities•Analyzed existing performance of Meesho Logistics and devised new metrices to be tracked for performance improvement•Optimized Last-Mile (LM) supply chain network by improving LM attempt quality, resulting in Return to Origin (RTO) reduction by 1%•Worked with LM operations team by driving key process metrices and achieved target of 2% better First Attempt Delivered (FAD) than 3PLs•Partnered with Product, Analytics, & Leadership teams to improve customer experience & reduce cost, thereby improving Net Promoter Score (NPS)•Prepared documents & data analysis sheets to track day-to-day performance of First-Mile, Middle-Mile, and Last-Mile network

D.A.V. Public School, Kurukshetra

12th

Institute of Management Technology, Ghaziabad

Post Graduate Diploma in Management

Thapar Institute of Engineering & Technology

Bachelor of Engineering - BE

D.A.V. Public School, Kurukshetra

10th