Nikhil
Windows System Administrator | IT System Engineer | Azure Administrator Associate
- Role
- IT Monitoring and Support at Cilio Automationfactory
- Location
- Chandigarh, IN
- LinkedIn followers
- 500 followers
About Nikhil
Hello, I’m Nikhil, a Microsoft Certified Azure Administrator (Associate) with 3.5+ years…
Experience
IT Monitoring and Support
Mar 2025 — Present · Mohali district, IN
Provide IT support to onsite users, ensuring timely resolution of hardware, software, andnetwork-related issues. Deliver advanced troubleshooting for Windows OS (Windows 10/11, Server 2016/2019),including updates, user profiles, and performance,Offer software support involving installation, configuration, licensing, and issue resolution. Monitor critical internal and production servers for health metrics such as CPU usage, memory utilization,disk capacity, and service availability. Maintain and update daily server health check sheets to track performance trends and take proactive actions. Check and manage SSL certificates for web and internal services, ensuring timely renewals to prevent servicedisruption. Handle desktop troubleshooting for end users including OS issues, application errors, driver conflicts, andperipheral failures. Administer Active Directory for user account management, password resets, security group assignments, andGroup Policy implementation. Manage Exchange Admin Center for mailbox setup, shared mailboxes, email forwarding, and troubleshootingmail flow issues. Provide Microsoft 365 support including Teams, Outlook, Excel, Word, and SharePoint, resolving sync,permission, and access issues. Support Microsoft Teams operations including meeting setups, call quality issues, and integration withOutlook. Configure and troubleshoot network and local printers, including driver installation, connectivity, and printingerrors. Administer and monitor Seqrite endpoint security, pushing virus definitions, responding to detected threats,and managing device control policies. Maintain inventory and documentation of all IT assets including laptops, desktops, and network equipment. Collaborate with internal IT teams for escalations, project rollouts, and scheduled maintenance tasks. Document all incidents and resolutions in internal systems for reporting, audit, and future reference purposes.
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