Nikesh Kr Shrestha

About Nikesh Kr Shrestha

I am a Control Management professional with over 15 years of experience across Operations, Customer Experience, Financial Crimes, and Risk & Controls within American Express.My career has been shaped by a simple principle: strong controls and strong customer experience are not opposites — they are interdependent.Currently, as Manager – Control Management within ICS, I lead independent control monitoring and vertical process testing to ensure business process controls are robust, well-documented, and operating effectively. I compile thematic risk reporting, analyze trends and root causes, review KRIs and dashboards, and support the transition to a strengthened Risk & Control Self-Assessment (RCSA) framework. My focus is simple: identify risk early, intervene decisively, and elevate the control environment.

Experience

1. Manager Control Management

   American Express

   Feb 2025 — Present · Gurugram, IN

   Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events.Proactively help identify areas of high-risk for intervention (e.g, automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testingCompile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causesSupport risk management practices within the business.Review risk dashboards and key risk indicators (KRIs) for ongoing monitoring.Support sharing insights, better practices, themes, etc. across the enterprise.

Education

• Delhi University

  Bachelor of Arts - BA, English Language and Literature/Letters

  2010 — 2013

• Motilal Nehru Public School

  Intermediate, Science

  1994 — 2007