Nikesh A

About Nikesh A

I started my career in a Voice Process, where I built strong communication, customer-handling, and problem-solving skills. After 6 months, I transitioned into a Non-Voice role within Property Management Services, working extensively with AppFolio, Excel, documentation, and daily workflow coordination. My responsibilities include client meetings, data updates, lease management, reporting, and maintaining operational accuracy.Alongside my operations role, I have 1 year of experience as a Graphic Designer with hands-on expertise in Adobe Photoshop and Adobe Premiere Pro. I create visual designs, edit photos, produce videos, and support branding/marketing needs.My work style is detail-oriented, reliable, and focused on delivering quality within deadlines. I adapt quickly, handle responsibilities independently, and enjoy roles that require dedication and process excellence.I am currently seeking Morning Shift opportunities inVoice / Non-Voice / Back Office / Operations or any process where my combined skillset can add value.

Experience

1. Process Associate

   Kg Invicta Services Kgis

   Mar 2024 — Present · Coimbatore, IN

   Voice Process (6 months):Handled customer calls professionally and resolved issues effectively.Maintained SLA, quality scores, and customer satisfaction.Strengthened communication and problem-solving skills.Non-Voice – Property Management (1 year 3 months):Worked with AppFolio for property entries, tenant updates, lease management, and financial data updates.Participated in regular client meetings for requirement clarification and updates.Managed reports, documentation, and workflow tasks with accuracy.Coordinated with internal teams to resolve issues and maintain smooth operations.Used Excel for reports, tracking, and data analysis.Key Strengths:Client communicationOperational accuracySLA and deadline managementSoftware adaptability

Education

• CMS College of Science and Commerce, Coimbatore

  Bachelor of Commerce - BCom