Nikeeth Pottipochala

Salesforce Developer Engineer @Sallie Mae

US

Implemented Financial Services Cloud for student loan servicing, configuring Financial Accounts, Assets & Liabilities, and Relationship Groups to track borrower–cosigner relationships with full visibility.• Designed repayment program workflows using FSC Action Plans & Process Builder/Flows, automating eligibility checks and notifications for borrowers entering repayment or deferment programs.• Configured alerts & notifications in FSC (e.g, Total Permanent Disability, State-specific regulations) to ensure compliance and proactive communication with borrowers/cosigners.• Automated cosigner communication workflows for delinquency, repayment plan changes, and hardship requests, reducing manual servicing effort by 25%.• Deployed and tested repayment program features across multiple environments using SFDX CLI and ADO pipelines, ensuring secure, compliant delivery.• Hands-on experience in LWC (Lightening Web Component) to develop salesforce solutions using customization – Apex, Triggers, Apex Programming, visual force pages and Lightening web component.• Developed custom workflows and integrated security features, including API security measures, to automate signatures, track documents, and protect sensitive borrower and cosigner information.• Updated the APEX Controller and Helper functions regularly making Component Context Aware as per business requirement.• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.• Authored Apex Batch classes for bulk processing tasks, optimizing the system\'s capability to handle large data sets without hitting governor limits. • Customized out of box Salesforce functionalities, complex functionalities through APEX, Asynchronous, flows, Batch jobs on Bulk API. Integrated the chatterbot with the Salesforce live Agent in Service Cloud