Nikan Afshar

Full Stack Developer @Bell

North York, ON, CA

Designed and implemented enterprise applications to optimize business operationsand improve workflow efficiency• Led the modernization of an integrated HR platform serving employees,featuring digital personnel records, leave management, and an AI-powered coachingsystem leveraging call metrics for performance optimization using React,TypeScript.NET, TailwindCSS, and MS SQL• Built a web-based notification platform achieving 70% faster offer deploymentthrough automated agent alerts and detailed engagement analytics• Developed and launched a robust RPA monitoring system with comprehensivetracking capabilities and optimized issue resolution workflows• Designed an intuitive training management platform to streamline trainer scheduling,resource allocation, and new agent onboarding• Created a sophisticated SQL monitoring dashboard with automated performancealerts and enhanced troubleshooting features• Led cross-departmental collaboration efforts to successfully deliver end-to-endenterprise solutions• Implemented comprehensive CI/CD pipelines in GitLab across multiple projects

Toronto Metropolitan University

Bachelor of Science (Honours) - With Distinction