Nikhil Kalra

Manager Bi & Analytics @Progcap

New Delhi, IN

Data & Reporting: Leading a team of 3 data analysts to ensure seamless access to key data, reports, and dashboards across the organization using DBT and Metabase, empowering data-driven decision-making.• Attrition Control: Conducted sentiment and trend analysis using SQL and Python, leveraging 20+ internal parameters, including customer tickets, to deliver actionable insights to top management and implement data-driven solutions, reducing churn from 71% to 47% in 6 months.• Digital SBU: Drove end-to-end digital initiatives using AI-driven automation and analytics — from data extraction to lead generation and dynamic dashboards — contributing to ₹80 Cr AUM and ₹4.5 Cr annual revenue.• Yield Calculation and Projection: Developed a robust yield calculation model, projecting year-end yields and assisting top management in crafting data-driven strategies to enhance profitability.• GenAI/ML Adoption: Introduced GenAI in analytics with a natural language-to-SQL tool to enhance self-serve capability across teams, and initiating a project to predict probable NPA invoices using ML models for early risk detection and recovery planning.

Delhi University

Bachelor of Commerce - BCom

International Institute of Information Technology Bangalore

Executive Post Graduate Programme in Machine Learning & Artificial Intelligence

Symbiosis Institute of Business Management (SIBM) Bengaluru

Master of Business Administration (M.B.A.)