Nik Lee
Account Operations Manager @Canon Solutions America
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WORK HISTORY
Account Operations Manager @Canon Solutions America
Chicago, IL, US
I have worked for Canon for a total of 20 years, with a 5-month temporary layoff in 2018. Throughout my career with Canon, I have been key to developing and executing operations strategies that aligned with our organization’s vision, mission, and regional objectives. Central to this was crafting plans and methodologies to promote products and business solutions, increase market participation and bolster sales volume. By understanding the competitive landscape and assessing the impact of products, I was able to successfully develop contending strategies that allowed my region to achieve the #1 ranking in profitability.Furthermore, I successfully coordinated cross-functional teams and resources, and by leveragingthese effectively, I drove top-line growth while reducing costs, resulting in enhancements to thebottom line as well. The scope of my leadership also included the management of over 100employees. I also oversaw a full spectrum of operations responsibilities, including budgetadministration, HR, compensation, finance, talent recruitment, and staff development/training.⏹ KEY ACHIEVEMENTSAchieved P&L management success by doubling the profit in the last 2 years. Effectivelymonitored YOY budget-to-actual expenses and revenue.Optimized printer performance and repurposed lightly used devices to take advantage of pricereductions. Conducted printing analysis via monitoring of service tickets.Improved service response time and initiated preventative maintenance programs to cut costsand extend the useful life of the equipment.Accomplished 80% retention rate of the onsite team I hired.
EDUCATION
DePauw University
Bachelor of Arts - BA, Communications
ABOUT NIK LEE
HOW I MAKE A DIFFERENCE As an innovative and resourceful Customer Service Professional and Team Leader, I deliver long-term value to organizations through the development of people, processes, and internal systems. I drive success by leading efficient and productive teams and by forming and skillfully implementing strategies. I manage business transformation, drive efficiencies, and eliminate waste to set the stage for sustainable success. ⏹ WHERE I’VE SPENT MY CAREER I have a long history as a Client Service Leader with consumer product goods companies that produce market-dominating brands. My record will attest to turnaround successes and major impacts on bottom-line gains. Through tenacity and focus, I enhance revenue, develop top talent, streamline operations, build strategic partnerships, and catalyze customer loyalty. ⏹ MY LEADERSHIP STYLE I am a dedicated and loyal People Leader, with great personal integrity guiding me to make the right decisions that support best-in-class customer service. I solve issues with a hands-on, calm approach while adhering to high standards. With a great focus on team development, I bolster productivity and eliminate barriers to success. The key to my achievements is centered on optimizing and integrating the capabilities of people, systems, and processes. ⏹ WHY DO PEOPLE LIKE DOING BUSINESS WITH ME? I’ve earned a reputation as the “go-to” guy. As a respected team player, I can knock on and open many doors to get the job done. And I don’t do it alone. I’m highly effective at identifying and developing talent to deliver long-term value. ⏹ WHAT I LIKE TO DO WHEN I’M “OFF THE CLOCK” At the end of the workweek, I take the time to indulge in some of my passions. The areas of interest for me are Non-Profits, Fitness, Sports (especially Golf), Travel, Education, and Food & Beverages. I’m open to pursuing one or some of those in my “next act.” ⏹ MY TOP TEN COMPETENCIES Client Relations Profit and Loss (P&L) Management Operations Management Performance Management Communications Risk Management Negotiations and Agreements Recruiting and Talent Management Team Building Market Knowledge ⏹ NATURAL TRAITs Imaginative, Collaborative, Sociable, Trustworthy, Resourceful, Cost-Conscious, Team Player, Reliable Connect with me via LinkedIn or email me at n•••••••@gmail.com
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