Nijo Augustine

About Nijo Augustine

I have a strong passion for account management and customer success, with a track record of building meaningful relationships and helping clients thrive. I’ve had the privilege of leading a customer service team of 30 members, where I focused on improving NPS, CSAT, sales, and guiding team members through personalized appraisals to help them grow and succeed.As an onboarding specialist, I’ve helped new clients feel supported and set up for success from day one, ensuring smooth transitions and a positive experience. I believe in understanding each client’s unique needs and offering solutions that truly make a difference.I’m always focused on finding ways to improve and achieve results that benefit both clients and teams. If you\'re looking for someone who’s passionate about customer success and creating lasting impact

Experience

1. Customer Success Manager

   Intervue.io

   Feb 2025 — Present · Bengaluru, IN

   Client Onboarding and Training: Guiding new clients through the initial setup and ensuring they understand how to effectively use the platform.Relationship Management: Building and maintaining strong relationships with clients to understand their needs and ensure satisfaction.Proactive Support: Identifying potential issues before they arise and providing solutions to prevent them.Feedback Loop: Acting as a bridge between clients and the product development team to relay feedback and suggest improvements.Renewals and Upselling: Ensuring clients continue their subscriptions and identifying opportunities to offer additional services or features that benefit them.

Education

• Krupanidhi School of Management - Bangalore, India

  Commerce, Computers, Economics, Business Studies & Accountancy

• Christ High School

  Primary and Secoundary Schooling