Niheeth Thummala
AMTS @Salesforce || CSE Undergrad @IIT Tirupati || 4 star - Codechef
- Role
- Amts at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Amts
Jun 2024 — Present · Hyderabad, IN
Developed an AI-powered agent to assist Salesforce employees with technical and administrative queries, license provisioning, corporate device management, lost or stolen device reporting• Enabled the agent to autonomously resolve approximately 35% of user-raised IT requests, significantly reducing manual workload.• Designed Vulnerability Remediation Github extension that automatically fixes issues identified by SonarQube, creates pull requests with code corrections, and notifies developers.
Education
Sri Chaitanya College of Education
Intermediate, 96.5%
Indian Institute of Technology Tirupati
Bachelor of Technology - BTech, Computer Science
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