Niharika Pilla
VP, Digital Services | Driving Digital Transformation | Bridging Business & Technology for Scalable Growth | Board Member at The Progress Xchange
- Role
- VP, Enterprise Technology Digital Services at OneAZ Credit Union
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Niharika Pilla
Dynamic and results-driven leader with over 16 years of leadership in driving digital transformation, IT strategy, and enterprise solution delivery within the financial services industry.I have successfully led the strategic and technical delivery of IT solutions that support infrastructure, development, and evolving business needs. As VP of Digital Services, I spearheaded the Backbase digital onboarding rollout in record time, enhancing customer experience and accelerating time-to-market. I am a strategic IT visionary, leading transformative initiatives through engagement with stakeholders, executive leadership, vendors, and multidisciplinary teams. My leadership ethos, with a focus on innovation, operational efficiency, and cost optimization, has consistently driven tangible results and established me as a catalyst for success.As Head of Information Technology, I managed complex operations, delivering scalable enterprise solutions aligned with best practices and business goals. I led the delivery team for OpenSky, a national platform serving over 1 million cardholders, streamlining digital strategies and driving customer-centric outcomes.I built and managed a Global Delivery Model, leveraging onshore, offshore, and nearshore teams to scale capacity and reduce costs. My expertise in Robotic Process Automation (RPA) and API integrations has transformed workflows, increased efficiency, and enhanced user experiences. With deep knowledge of financial banking systems (Fiserv Cores DNA & Premier), mortgage, credit, collections, payments, and credit card platforms, I align technology solutions with core business strategies.I stay ahead of emerging technology trends, delivering impactful business outcomes while inspiring teams toward innovation, agility, and excellence. Core Competencies:Strategic Leadership & Innovation | Solutions Development & Delivery | Agile Transformation | Process Automation | Global Delivery Management | M&A | Executive Collaboration | Business Partnership | Project Leadership | Vendor Management | Talent Development | Budget Management
Experience
VP, Enterprise Technology Digital Services
Aug 2024 — Present · Phoenix, AZ, US
As VP of Digital Services, I lead the strategic vision and execution of the Credit Union\'s digital transformation, aligning business goals with member needs to deliver innovative, member-centric solutions. Spearhead the digital strategy to drive innovation, enhance member engagement, and support sustainable growth. Delivered Backbase digital onboarding for retail and business accounts, achieving seamless integration with core banking systems and enhancing member experience. Developing a digital capability model using a banking ecosystem approach to boost personalization and engagement. Lead initiatives in AI, ML, and emerging technologies to create member-centric solutions that maximize value and efficiency. Oversee the full portfolio of digital platforms, ensuring scalability, security, reliability, and user-friendliness across web, mobile, and intranet channels. Define and track KPIs to optimize digital assets, fostering data-driven decisions and continuous improvement. Collaborate with channel leaders to enhance operational efficiency through automation, conversational AI, and chatbots across branch networks and call centers. Built a centralized support model with developers, solution architects, and testers, achieving a zero-defect production environment. Partner with the Enterprise Architect to shape the digital ecosystem\'s current and future state, enabling seamless FinTech integrations. Manage budgets, resources, and vendor relationships to ensure project success while maintaining compliance with organizational standards. Monitor digital performance metrics and leverage analytics to provide actionable insights to executives and key stakeholders.
Education
Andhra University
Bachelor of Technology (BTech), Electronics and Communications Engineering
2001 — 2005
University of Memphis
Master of Business Administration (MBA), Business Administration and Management, General
2010 — 2012
University of Memphis
Master of Science (MS), Electronics and Computer engineering
2006 — 2008
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